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Membership Support:


I cannot login to the members area
You are either using the wrong login details, you have not clicked on the four images of women, or your membership has expired. Firstly, double check the welcome email you received when you signed up. This email will contain your username and password (we generate new unique usernames and passwords upon sign up to ensure site security). Also, ensure you click on the four pictures of women BEFORE clicking the login button. Do NOT try repeated login attempts as your IP will be temporarily suspended for at least a couple of hours. If you are sure you are inputting the correct credentials, your IP may have been temporarily suspended as you have been either a) trying repeatedly or b) not clicking on the four images of women. In this case wait for a couple of hours and try again correctly. If you are following the correct procedure yet you are still having problems, your membership may have expired. Double check your confirmation email or contact CCBill Customer Support to confirm.
 
I have forgotten my username and/or password?
To retreive your login details contact CCBill Customer Support.
 
Can I change my username and password?
To maintain a high level of security, our site security software generates unique encrypted usernames and passwords which make it difficult for the members area of saffrontaylor.com to be hacked. Therefore usernames and passwords cannot be changed. Please ensure you have made note of your specially generated username and password which is given to you in your sign up welcome email.
 
How can I cancel my membership?
You can cancel your membership at anytime by contacting CCBill Customer Support.
 
How can I contact customer support?
For technical support or questions relating to this website, please Contact us here.
For questions relating to billing enquiries, forgotten login details or membership cancellations, please contact CCBill Customer Support.
 
Is joining with CCBill secure?
Yes, absolutely. CCBill.com, our premier credit card processor, is a division of CCBill, LLC and was created to serve the needs of consumers looking for a fast, safe and convenient way to purchase access to online venues. CCBill, LLC has been a trusted e-merchant since 1998, processing millions of online transactions each year and earning its reputation as a leader in the industry. All on-line transactions at CCBill are handled with industry-standard 128-bit Secure Socket Layer (SSL) encryption. You can see their privacy policy at http://www.ccbill.com
 
I live in UK and I just tried to sign up with CCBill using my debit card, why am I being asked for further ID?
Due to new regulations within the UK regarding debit card transactions for adult content, we are now requiring that all debit, electron, and solo transactions from UK based customers are accompanied with age verification to confirm you are over 18 years of age. The verification you submit is completely confidential. Once confirmation is received, we will grant full access to the members area. Signing up with a credit card will not require further age verification.
 
Do you offer alternative payment methods?
We only offer CCBill as our primary payment processor because they are a secure reputable payment processing company.
 
Do you offer refunds?
We cannot offer refunds once you have gained access the content within the members area. However, if we identify that you have never logged into the members area, we may be able to arrange a refund. This usually happens when your payment details have been used without your authorisation via credit card theft for example.
 
Are my details private?
SaffronTaylor.com DOES NOT sell, trade, or give out any of the information you provide, including your e-mail address. Your sign-up is held strictly confidential.

 

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